Refunds and cancellation

Last updated: 8 November 2026

ShortlistKiya is operated by Rajvinder Singh, trading as KCube Labs. We want you to pay only for something that helps you. This policy explains when you can get your money back.

7-day refund on new plans

If you buy a Student, Pro or Infra-only plan and it isn't right for you, write to us within 7 days of payment and we'll refund it in full, provided you've used no more than 3 AI actions on that plan. Beyond that, the plan continues until its end date.

Cancelling

Annual plans are paid once for 12 months and do not renew automatically, so there is nothing to cancel to avoid future charges. If you no longer want ShortlistKiya, you can delete your account at any time in Settings; this ends your plan and permanently removes your data. Outside the 7-day window, unused time on a plan isn't refunded.

Failed, duplicate or wrong payments

If you're charged but your plan isn't activated, charged twice, or charged the wrong amount, write to us with the payment reference. We'll activate your plan or refund the extra amount in full.

How refunds are paid

Refunds go back to the original payment method (card, UPI or net banking) and usually reach you within 5–7 working days after we approve them, depending on your bank.

How to ask

Email [email protected] with the email address on your account and your payment reference. We reply within 2 working days.

See also Pricing and Terms.